Terms & Conditions
Effective Date: January 29, 2026
Are you bursting at the seams with novel ideas? Together, our imaginative teams will start crafting the perfect storyline for your book if you complete the form below or send us a letter. Get going now!
Introduction
Thank you for visiting Big One Publisher.
These Terms and Conditions serve as an agreement between you, the user of this website, and Big One Publisher.
The Terms and Conditions govern the use of our website, www.bigonepublisher.com
They work together with our Privacy Policy, which explains how we collect, protect, and use the information obtained through our website.
In this agreement, the terms “we,” “us,” “our,” and “agreement” refer to Big One Publisher, while ‘you,’ ‘user,’ or ‘yours’ refer to anyone visiting www.bigonepublisher.com
We encourage you to carefully read and accept the terms outlined in this agreement before using our service. If you do not agree to these terms, we kindly ask you to refrain from using our service. If you have any concerns or questions, please contact us at info@thepenpapers.com, and we will work towards finding a suitable solution. These “Terms and Conditions” apply to all visitors of
Big One Publisher who wish to access our services.
Subscriptions
By accepting the terms of this agreement, you may subscribe to receive newsletters, marketing materials, promotional offers, or other informative content via mail or digital means. If you wish to unsubscribe from any of our communications, please email us at info@thepenpapers.com
Purchase Policy
When subscribing to our services, Big One Publisher may require you to provide certain details, including personal information and credit or debit card details. It is important to ensure that the information you provide to Big One Publisher is accurate and complete.
Big One Publisher may utilize third-party payment service providers to facilitate payment processing. By submitting your information to Big One Publisher, you consent to share the relevant information with these third-party payment processors.
Big One Publisher reserves the right to refuse or cancel any order at any time due to service unavailability, pricing errors, or any other mistakes in the order placement process. We may also refuse or cancel orders if fraudulent or unauthorized activities are detected.
Big One Publisher may utilize third-party payment service providers to facilitate payment processing. By submitting your information to Big One Publisher, you consent to share the relevant information with these third-party payment processors.
Big One Publisher reserves the right to refuse or cancel any order at any time due to service unavailability, pricing errors, or any other mistakes in the order placement process. We may also refuse or cancel orders if fraudulent or unauthorized activities are detected.
Contact and Communication Policy
By providing your contact information, you consent to receive communications from Big One Publisher about our assisted self-publishing services, related products, promotions, and the latest news from our team.
Terms of Promotions
Big One Publisher may run online contests and promotional offers to enhance our services. The terms and conditions of these promotions or contests may differ from those stated in this agreement. We advise users to carefully review the specific terms and conditions of each promotion.
In the event of any contradiction between the promotional rules and this agreement, this agreement will prevail.
In the event of any contradiction between the promotional rules and this agreement, this agreement will prevail.
Returns
Due to the nature of the products we produce, we do not accept returns on fulfilled orders.
However, if changes are required to meet quality standards, such as editing and proofreading services, and to ensure compliance with provided requirements, we have a revision process in place. This process is designed to assist customers and prioritize their satisfaction.
If the fulfilled product does not meet the specified requirements stated at the time of order placement, we will conduct an extensive internal review and either revise or recreate the content at no additional cost.
However, if changes are required to meet quality standards, such as editing and proofreading services, and to ensure compliance with provided requirements, we have a revision process in place. This process is designed to assist customers and prioritize their satisfaction.
If the fulfilled product does not meet the specified requirements stated at the time of order placement, we will conduct an extensive internal review and either revise or recreate the content at no additional cost.
Revisions
Each package has its own revision policy, as described in the service description of each specific package. We offer revisions within 5 to 10 days after the order status changes to Waiting for Customer Approval in our Order Management Platform. The revision period will depend on the chosen package.
Revisions come into play once the order has been presented for review and the status is updated to Waiting for Customer Approval. At this stage, customers can request revisions by directly contacting their assigned Project Manager via email, ensuring the original requirements have been met for the entire product.
Customers are always welcome to make personal changes to the content they receive from us after the order has been fulfilled, but before publishing. The content is delivered in Word format, and customers retain the rights to it once fully paid.
Refunds at Big One Publisher are handled on a case-by-case basis. We take every measure to ensure that our clients and their needs are effectively addressed.
Our teams will collaborate with you to resolve any issues to the best of our ability. Conditions for a refund may include, but are not limited to, the following clauses.
Revisions come into play once the order has been presented for review and the status is updated to Waiting for Customer Approval. At this stage, customers can request revisions by directly contacting their assigned Project Manager via email, ensuring the original requirements have been met for the entire product.
Customers are always welcome to make personal changes to the content they receive from us after the order has been fulfilled, but before publishing. The content is delivered in Word format, and customers retain the rights to it once fully paid.
Refunds at Big One Publisher are handled on a case-by-case basis. We take every measure to ensure that our clients and their needs are effectively addressed.
Our teams will collaborate with you to resolve any issues to the best of our ability. Conditions for a refund may include, but are not limited to, the following clauses.
Ineligibility of Refund Claims
- Minor Errors or Technicalities: Refunds will not be issued for late or delayed delivery resulting from minor errors or technicalities, such as grammatical errors, typing errors, word count compensation, or the addition of references.
- Client-Related Delays: We cannot be held responsible for delays caused by clients, and refunds will not be provided in such cases.
- Low Word Count: Refunds will not be accepted solely based on low word count.
- Lack of Concern Submission: Refunds will not be accepted if the client has not submitted a concern regarding the delivered work.
- Additional Requirements or Outrageous Demands: If delays occur due to the client’s addition of new requirements or any outrageous demands that were not communicated at the time of order placement, refunds will not be accepted.
-
- Exclusion of Tips: No refund claim will be accepted for tips provided to our writers or team members.
-
- Change of Mind: Signing up for the services or entering into a contract confirms your commitment. No refunds will be provided for cancellations or changes of mind.
- Late Delivery: At Big One Publisher, we make every reasonable effort to deliver projects on time. If a delay occurs due to our fault and the client has made documented attempts to contact us at least three times, a partial refund of up to 50% will be considered. The client must provide documented evidence that the late delivery was due to a fault on our end.
- Client-Related Delays: Refunds for late deliveries will not be provided if the delay is caused by a fault at the client’s end.
- Mutual Agreement: All refund cases will be settled through mutual agreement between the client and Big One Publisher.
- Partial Refunds: In certain cases, partial refunds or future discounts may be offered to the client as a form of compensation.
- Project Requirements: If the client fails to provide the required materials or information necessary to complete the project, no refunds will be issued under any circumstances.
- Inadequate Delivery: We are dedicated to ensuring that our clients receive high-quality work that meets their goals. We encourage clients to provide feedback, and we assign, reassign, and rewrite the work to achieve complete satisfaction. However, a refund request will only be accepted if the client has requested at least three revisions in documented form and has communicated their concerns to our support/project management team on at least three occasions within a two-week period.
Website Content
All content on our website, including descriptions, images, and text, is the exclusive property of Big One Publisher. The website content may not be used without prior written permission from Big One Publisher. Users are strictly prohibited from distributing, altering, transferring, downloading, or reposting any of the website content, in whole or in part, for commercial purposes or personal gain without explicit consent.
Restrictions
Users are required to adhere to the following restrictions when using the services provided by Big One Publisher:
- Users must not engage in any activities that violate international or national regulations.
- Users must not exploit or harm underage children or minors by exposing them to inappropriate content.
- Users must not transfer, secure, or send any form of unsolicited advertisement or promotional material, such as junk mail or spam.
- Users must not impersonate individuals, organizations, company employees, or any other individuals.
- Users must not infringe upon the rights of others
- Users must not engage in threatening, fraudulent, illegal, harmful, or associated activities.
- Users must not prevent other users or individuals from accessing or connecting with Big One Publisher.
- Users must not engage in any activities that may offend or harm Big One Publisher, its services, or its users.
- Users must not engage in any activities that may expose Big One Publisher to liability.
- Using robots, spiders, or any other automatic devices or processes to access, copy, or monitor Big One Publisher website content.
- Using any device, software program, or tool that hinders Big One Publisher from providing its full range of services.
- Introducing viruses, Trojan horses, worms, logic bombs, or any other materials that aim to harm or disrupt the operations of Big One Publisher.
- Attempting to gain unauthorized access to any part of Big One Publisher, including its servers, computers, or databases.
- Conducting denial-of-service attacks or distributed denial-of-service attacks
- Submitting false low ratings for the company.
- Damaging Big One Publisher reputation through falsified ratings or claims.
- Interfering with the normal operations of Big One Publisher.
Analytics
To monitor and analyze the performance of Big One Publisher, third-party service providers, including but not limited to Google Analytics, may be employed.